We strive to ensure that all our products reach you in perfect condition. However, if you receive a damaged or defective product, we offer a replacement policy under the following terms and conditions:
1.Replacement Eligibility
- Only damaged or defective products are eligible for replacement.
- Customers must inform us within 4 days of delivery with proof of damage (such as images or videos).
- If the damage is not reported within 4 days, the replacement request will not be accepted.
- Once your replacement request is approved, the new product will be delivered within 7 days from the date of approval.
- The customer are required to return the product within 4days of replacement approved by brand at their own expense.
- No replacement is offered is the product seal is broken or torn .
2.Refunds
- Refunds are not applicable.
- We do not provide refunds for any products under any circumstances.
- Only replacements are offered for damaged or defective products reported within 4 days of delivery with valid proof.
3.How to Report an Issue
Customers are requested to call us or email us at our official contact details provided on the website to report any product issues.
Please ensure to include your order ID, contact details, and proof of damage while reporting the issue to help us process your request faster.
4. Contact Us
If you have any questions regarding this policy or need assistance, please contact us:
📞 Mobile: +91 8383853038 | +91 9589962689
📧 Email: info@gleamandcharm.com | contact@gleamandcharm.com
Our support team is always happy to assist you.